Review Management Software for Hotels & hospitality.
Guests book the stay with the best reviews. Responsly answers every guest review in your property's voice, catches the unhappy ones fast, and keeps your rating ahead of the property next door.
“Stunning room, spotless, and the front desk upgraded us for our anniversary without being asked. Felt truly looked after.”
Built for how hotels & hospitality actually work.
The review challenges specific to your trade — handled.
High review volume, every day
Hospitality generates reviews constantly. Responsly keeps up automatically so your response rate stays at 100% without a dedicated person.
One detail can sink a stay
A cleanliness or noise complaint needs a fast, gracious reply. Responsly flags it instantly so you can recover the guest and the rating.
Replies are part of the brand
A warm, polished reply reflects the hospitality you sell. Responsly keeps every response on brand and guest-ready.
Replies written for hotels & hospitality.
On-brand, specific, and human — for the good reviews and the hard ones.
Stunning room, spotless, and the front desk upgraded us for our anniversary without being asked. Felt truly looked after.
Thank you for this wonderful review, and happy anniversary again! Looking after our guests is what we love most, and we're delighted the upgrade made the stay special. We'd be honoured to welcome you back.
Nice hotel but our room hadn't been properly cleaned on arrival and it took two calls to sort.
We sincerely apologise — arriving to a room that wasn't properly cleaned, then having to call twice, falls well short of our standard. We're addressing this with our housekeeping and front-desk teams directly. Please reach out so we can make it right on your next stay.
From connected to on autopilot in minutes.
Connect Google
Link your Google Business Profile in one click. Responsly imports every location and your full review history.
Reply on autopilot
AI answers your positive reviews in your brand voice within seconds, and holds the sensitive ones for your approval.
Watch your rating climb
A 100% response rate, faster recovery on unhappy customers, and a profile that wins you the next one.
Try it on a single review first — free, no signup.
Free reply generatorQuestions from hotels & hospitality.
How does Responsly help hotels manage reviews?
It syncs your Google reviews, replies automatically in your property's voice, and alerts you to negative feedback so you can recover guests quickly — keeping a 100% response rate without extra staff.
Can it handle a group with several properties?
Yes. Every property syncs into one inbox with per-property filtering, so a group can oversee all reviews and replies in one place.
Will it auto-reply to a complaint about a stay?
No — negative reviews are held for your approval with a suggested draft, so guest complaints always receive a gracious, human response.
Why do Google reviews matter for hotels?
Guests compare properties largely on reviews and ratings. A higher rating and visible, caring replies directly influence who books and who scrolls past.
Win more hotels & hospitality customers from Google.
Connect your Google Business Profile and let Responsly reply to every review for you.
Get started free