How to Respond to Fake Google Reviews
Fake reviews — spam, competitors, or reviews meant for a different business — are frustrating, but how you handle them matters. You can flag them for removal under Google's policies, and in the meantime a calm, factual public reply protects your reputation. Here's how to respond to the common types.
Example replies
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Terrible service, never coming back!! (no details, no record of any visit)
Thank you for the feedback. We take every review seriously, but we can't find a record of your visit or order with us. We'd really like to understand your experience — could you contact us directly so we can look into it? If this was meant for another business, we'd appreciate you letting us know.
Scam, go elsewhere!
We're sorry to see this, but it doesn't reflect any interaction we can identify with our business. We're committed to a great experience for every genuine customer — if you have a real concern, please reach out to us directly and we'll gladly address it.
The car they sold me broke down in a week. (you don't sell cars)
Thank you for the review, though it looks like this may have been intended for a different business — we don't offer that product or service. If you've had an issue with us specifically, please get in touch and we'll be happy to help.
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See auto-replyMore: how to respond to negative reviews · all examples by rating
Fake Review Responses — questions.
How do I remove a fake Google review?
Open your Google Business Profile, find the review, and report it as inappropriate — Google can remove reviews that violate its policies (spam, fake engagement, conflict of interest, or content about a different business). Genuine negative reviews can't be removed, only responded to.
Should I reply to a fake review before it's removed?
Yes. Removals can take time, so a calm, factual public reply — noting you have no record of the experience, without accusing anyone — protects your reputation for everyone reading in the meantime.
What shouldn't I do with a fake review?
Don't publicly accuse the reviewer of lying or being a competitor, don't get into an argument, and don't share private details. Stay professional and factual, and let Google's removal process handle the rest.
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